Sent in two business days.
Shipping1 everywhere in the world.
Free in metropolitan France, Europe and North America.
Free return2 from metropolitan France.
You have 14 days to return the product in its packaging. Make sure the label tag and disposeable seal are attached to the item. Otherwise we will be unable to accept your return and issue a refund.
The items offered for sale are available in Metropolitan France and Monaco.
You will be delivered to the address indicated at the time of your order. You are informed that it is your responsibility to provide exactly all the details necessary for the correct routing of your order and for the perfect delivery (access code, access specification, etc.). If you are absent at the time of delivery, a notice of passage informs you of the terms and conditions of the storage of your parcel and its availability, under the full and exclusive responsibility of the carrier.
If the delivery address entered by you is not valid and therefore induces a return of the package for non-receipt to the address indicated, the costs of forwarding the package to the new address transmitted will be borne by you.
You will receive by e-mail a confirmation of dispatch of your order, as well as a link to the site of the carrier allowing the tracking of your parcel. To protect the environment, no invoices will be included in the package. You can access your invoice summarizing the items ordered and delivered in the "My Account" section of the mila-malou.fr website. However, when ordering, you can attach a message to request that the invoice be attached to your package.
We do not accept any delivery to a hotel, to a post office box, to an address marked “Postal Sector”, Remaining Post, Armed Boxes. Deliveries are made by La Poste or Colissimo.
2. Return Policy
Pursuant to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Law No. 2014-344 of 17 March 2014 as transposed to Articles L. 221-18 et seq. of the Consumer Code, any consumer is entitled to cancel his order at any time within 14 calendar days following the date on which he received the article(s) and this without having to justify reasons or pay penalties. Any withdrawal extended beyond the 14-day period mentioned above cannot be accepted.
To do this, you can visit our site under the heading "My account" then "My orders" and launch the return procedure.
You will need to annotate the return number that you have generated via your customer space on the return voucher also downloadable from that space.
Please ensure that all items requested in the return slip are legibly filled in so that we can process your request properly.
You will need to insert the completed return slip into your package so that we can proceed with the refund under the best conditions. You must then return your item to us no later than 14 days after the date of your decision to withdraw using the pre-populated return label downloadable from your customer account.
Exchanges and returns are free in metropolitan France and Monaco. The return of the products is the responsibility of the customer if the place of delivery is outside metropolitan France or Monaco.
If you decide not to use the pre-paid pre-paid return label downloadable from your customer account but to use another carrier, you will have to personally pay the return costs, at your expense, of the purchased products. In this case, the return costs will not be refunded.Liability in case of loss or damage of the products during the return transport will remain at your expense.
In accordance with Article L. 221-23 of the French Consumer Code, you may be liable for the depreciation of the property resulting from manipulations other than those necessary to ensure its nature, quality and proper functioning. In particular, please ensure that :
a. the products have not been used, worn or washed,
b.the identification tag, which is an integral part of the product, is still attached to the product,
c. the products shall be returned in their original packaging or, failing that, in packaging which guarantees equivalent protection,
d. the products are undamaged.
To exercise your right of withdrawal, you can also choose to fill out the downloadable withdrawal form and send it by email to email@example.com or by mail to Maison Mila-Malou – Les Petits-Bois – 03190 Saint-Caprais.
The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone call or outside the establishment, without having to give reasons for its decision or bear costs other than those provided for in Articles L. 221-23 to L. 221-25.
The period referred to in the first subparagraph shall run from the day :
1° on which the contract is concluded, for contracts for the provision of services and those referred to in Article L. 221-4 ;
2° on which the goods are received by the consumer or a third party, other than the carrier, designated by him, for contracts of sale of goods. For contracts concluded outside the establishment, the consumer may exercise his right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately, or in the case of an order for a good consisting of lots or multiple parts delivered over a defined period of time, the time limit shall run from receipt of the last good or lot or of the last part.
For contracts providing for the regular delivery of goods for a defined period of time, the period shall run from the date of receipt of the first good
Pursuant to Council Regulation No 1182/71/EEC of 3 June 1971 determining the rules applicable to time limits, dates and terms:
1° The day on which the contract is concluded or the day on which the property is received shall not be counted within the period referred to in Article L. 221-18;
2° The period begins at the beginning of the first hour of the first day and ends on the expiry of the last hour of the last day of the period;
3° If this period expires on a Saturday, a Sunday or a holiday or other holiday, it shall be extended until the next working day.